Voice
We define tone and topics with you: what your business says — and what it doesn't.
Services
Community management
Keep your community active and look after every conversation.
Someone who posts, replies and cares for your reviews every week, in your voice — while you work.
The basics
What does a community manager do?
Social channels and reviews are conversations, and conversations need attention: posting regularly, answering whoever asks, thanking the good reviews and replying calmly to the bad ones.
That is community management: someone who looks after your presence every week, with your voice and your judgement, while you run the business. It is not "being on every channel": it is being good on the ones your customers use.
Every month you get a clear report: what was published, which conversations happened and what they brought. Results you can measure, not feelings.
The service
What we do for you.
- Monthly posting plan, agreed with you
- Publishing on the channels where your customers are
- Replies to messages and comments, in your voice
- Review management: thank, reply, learn
- Graphics consistent with your brand
- Clear monthly report: what ran and what it brought
The process
How we work, step by step.
Calendar
A monthly plan you approve before anything goes out.
Conversation
We post, reply and care for the reviews, every week.
Report
Every month: results on one page you can understand.
Levels
Three levels, depending on how much runs through your channels.
Read «who it is for» and you will know which one is yours without calling us. The price goes in the proposal.
Minimum presence
For those who only need to not look abandoned.
- One channel
- Four posts a month
- Does NOT include replying to messages
Standard
For those who get enquiries through social media.
- One or two channels
- Eight posts a month
- Replies to comments and messages during business hours
- Monthly report
Complete
For those who live on social media.
- Three channels
- Twelve posts a month
- Daily moderation
- Reviews handled
- Fortnightly report
Frequently asked
What we get asked.
Which channels do I need to be on?
The ones your customers use — not all of them. For most local businesses, one or two well-kept channels plus the Google profile are enough. An abandoned profile hurts more than not having one.
Do you reply, or do I?
As you prefer: we can reply in your voice and pass you only the delicate cases, or prepare replies for you to send yourself. We define it at the start, in writing.
How often should I post?
Less than you would think: one good piece a week beats daily noise. Consistency matters more than volume.
What happens with a bad review?
It always gets a reply, calm and with a solution. A composed answer in front of everyone is worth more than ten stars: it shows how you treat people when something goes wrong.
Contact
Let's talk about your business.
Tell us which channels you have today — even if they are standing still — and we propose a realistic plan, at a fixed price.
Let's talk about your businessScope agreed in writing
Deliverables depend on the selected level. Before commissioning, the proposal specifies initial costs, recurring fees, renewals, taxes, external costs, languages, materials you supply, revisions and timing. Extensions are quoted separately before implementation. Work starts according to the agreed approval, payment and material requirements.
Compare scope
| Level | Who it is for | Published deliverables |
|---|---|---|
| Minimum presence | For those who only need to not look abandoned. | One channel Four posts a month Does NOT include replying to messages |
| Standard | For those who get enquiries through social media. | One or two channels Eight posts a month Replies to comments and messages during business hours Monthly report |
| Complete | For those who live on social media. | Three channels Twelve posts a month Daily moderation Reviews handled Fortnightly report |
Your project and its continuity
The proposal identifies domain and account ownership, deliverable files and exit arrangements. Website delivery does not transfer ownership of Ritual ERP source code or third-party licences. Integration costs, data export and service dependencies are specified separately.